INTRCONNECT logo

Making Everything Possible, Together

Jan 17 – Jan 20, 2023

Claims, Restoration, Underwriting & Risk unite for an event experience unlike any other in the industry. With curated sessions designed to inspire and unique networking events, we’re bringing together the brightest minds to shape a new perspective of what’s possible in insurance and restoration.

tracks

Multiple role-based tracks

guests

Special guests

network

A new level of networking

It is about coming together to

create new
paths today.

Discover innovative tools and form new relationships in the Solutions Showcase with some of the finest vendors to help run your business better. Attend keynote presentations featuring dynamic speakers. Learn from a number of panels featuring industry experts on the ever changing world of Property Insurance & Restoration and how it can impact your strategy moving forward.

create-new-paths-2
Location
J.W. Marriott L.A. Live
900 W Olympic Blvd, Los Angeles, CA 90015, United States
Time
JAN 17 – JAN 20, 2023
Starts at 6 PM on Tuesday | Ends at 11 AM Friday – Pacific Time
Attend
Choose your track.
We are curating content for every position in the industry.
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Groups
Bring the whole team.
Get the best savings when you purchase four tickets or more.
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about-divider

About

CoreLogic is hosting an industry event experience unlike any other. This re-imagined event is intended to bring together the best of CoreLogic’s Open House and Next Gear Solutions’ CONNECT conference to create a one-of-a-kind experience we are calling INTRCONNECT.

Just like the previous conferences, INTRCONNECT will unite senior property insurance executives from the nation’s top carriers, everyone in the restoration supply chain, and industry thought leaders to share knowledge and come together for inspiration, imagination, and innovation.

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Who Should Attend?

Insurance Leaders

Future Industry Leaders

Vendors and Service Providers for the P&C Insurance Industry

Restoration Contractors & Providers

INTRCONNECT is formally approved for IICRC Continuing Education Credit (CEC) hours. Any IICRC registrant in the Cleaning & Restoration, Master, or Inspection Certification categories may be awarded up to 14 CEC hours*.

*Must attend at least two days of the event to qualify

Action Packed
Agenda
Tuesday
17
Day 1
Wednesday
18
Day 2
Thursday
19
Day 3
Friday
20
Day 4
2:00 PM-5:00 PM
Handling Claims Quickly & Efficiently: Claims Connect Training
The CoreLogic Learning and Development Team is hosting a three-hour session designed for learners to get a look and feel of the CoreLogic estimating platform, Mobile Claims and Claims Connect.

The CoreLogic Learning and Development Team is hosting a free workshop for learners to get a look and feel of the CoreLogic estimating platform, how it works, and what Claims Connect and Mobile Claims have to offer.

Participants will be taken through Claims Connect to learn how to create, assign, and diagram claims, how to create estimates, and how to use time-savings tools to make claim handling more efficient. Session leaders will also demonstrate how the platform integrates with other technologies, and why these digital connections are so important for carrying out everyday claims practices.

You’ll come away from this workshop with a solid understanding of how to make the end-to-end claims workflow efficient and profitable. When the course is complete, you’ll earn a digital badge demonstrating your completion of this course. This session is free to attend and does not require a ticket to INTRCONNECT. Click here to sign up.

6:00 PM-8:00 PM
Opening Reception

Join us for a poolside opening reception to kick off INTRCONNECT!

Join us for a poolside opening reception to kick off INTRCONNECT!

7:30 AM-8:30 AM
Breakfast
8:30 AM-9:30 AM
Welcome to INTRCONNECT 2023: Making Everything Possible Together
Start your INTRCONNECT experience with a welcome from Garret Gray, President of CoreLogic Protect. Garret will introduce all participants to the conference and explain the vision of the event and its theme, "Making Everything Possible Together."

Start your INTRCONNECT experience with a welcome from Garret Gray, President of CoreLogic Protect. Garret will introduce all participants to the conference and explain the vision of the event and its theme, “Making Everything Possible Together.”

9:30 AM-10:30 AM
Keynote

Mike Walsh is the CEO of Tomorrow, a global consultancy on designing companies for the 21st century. A global nomad, futurist and author of the bestselling book, The Algorithmic Leader, he advises some of the world’s biggest organizations on digital transformation and disruptive innovation in this new era of machine intelligence.

Please welcome him today as he takes you on a whirlwind ride into the world of tomorrow.

Mike Walsh is the CEO of Tomorrow, a global consultancy on designing companies for the 21st century. A global nomad, futurist and author of the bestselling book, The Algorithmic Leader, he advises some of the world’s biggest organizations on digital transformation and disruptive innovation in this new era of machine intelligence.

Please welcome him today as he takes you on a whirlwind ride into the world of tomorrow.

10:30 AM-11:00 AM
Networking Break
11:00 AM-11:30 AM
The Power of CoreLogic
11:30 AM-12:00 PM
Economic Update
12:00 PM-2:00 PM
Networking Lunch in the Solutions Showcase Hall
2:00 PM-2:30 PM
Building Lasting Partnerships
Engage in an interactive panel discussion with Carriers and Technology partners as they talk in-depth about the value of fostering strong strategic partnerships...

Engage in an interactive panel discussion with carriers and technology partners as they talk in-depth about the value of fostering strong strategic partnerships between the two. Learn how to leverage these relationships to transform customer service, create co-innovations, and increase process excellence.

2:00 PM-2:30 PM
Managing Flood Risk: Risk Rating 2.0
FEMA updated the National Flood Insurance Program's (NFIP) risk rating methodology through the implementation of a new pricing methodology called Risk Rating 2.0 in 2021.

FEMA updated the National Flood Insurance Program’s (NFIP) risk rating methodology through the implementation of a new pricing methodology called Risk Rating 2.0 in 2021. The methodology leverages industry best practices and cutting-edge technology to enable FEMA to deliver rates that are actuarily sound, equitable, easier to understand and better reflect a property’s flood risk.

2:00 PM-2:05 PM
Session Kickoff: Industry Profitability
2:00 PM-2:20 PM
Regulatory Changes and What to Expect
California wildfires have led to historic losses in recent years, which prompted new regulations...

California wildfires have led to historic losses in recent years, which prompted new regulations. We will introduce how we are leveraging innovations in science and data analytics to enabling better risk differentiation for insurers.

2:00 PM-2:15 PM
Meet the Business Owner Track Leaders

Welcome to the Business Owner track. You’ll meet your track leaders and other participants as we set expectations for our time together.

Welcome to the Business Owner track. You’ll meet your track leaders and other participants as we set expectations for our time together.

2:00 PM-2:30 PM
Defining Success Beyond Financials
In this presentation, we will discuss all the goals you should be setting for your organization -- beyond the financial...

Success doesn’t happen accidentally. It requires setting specific goals, making them known to your organization, devising comprehensive plans for hitting these targets, and then executing efficiently. As a General Manager, you are responsible for building a workflow that achieves all this — a process that everyone our team understands and follows. This workflow should also involve analytics so that you can measure progress toward your set goals, and in turn provide support where the project may be lagging.

Also, excelling as a General Manager involves managing and maximizing the talents and abilities of everyone, and leveraging technology that enables everyone on your team to be more efficient and productive. This leads to clarity around all of your business initiatives, your employees being more fulfilled, and your customers being more satisfied.

In this presentation, we will discuss goal setting and the importance of establishing sound, consistent workflows that will enable you to achieve your business goals (beyond the financial). By the end, you’ll see why simply establishing revenue goals isn’t enough.

2:00 PM-2:30 PM
Introduction to Track Leaders and a Review of Pre-INTRCONNECT Survey Results
We will start the afternoon with an introduction to our speakers, who will talk about the operational and financial benchmarks of companies within the property restoration industry...

We will start the afternoon with an introduction to our speakers, who will talk about the operational and financial benchmarks of companies within the property restoration industry. This will set the stage for our full day of in-depth, hands-on workshop style sessions.

NOTE: Have your computer available for every session this week.

2:00 PM-2:30 PM
The Challenges Facing Administrators and Coordinators in the Restoration Industry
We'll start the afternoon by defining the role of administrators and coordinators. Then, every participant will engage in an interactive exercise...

We’ll start the afternoon by defining the roles of administrators and coordinators. Then, every participant will engage in an interactive exercise where they will identify their company’s trouble areas and pain points. Finally, we will share potential data-driven solutions to address these issues.

2:00 PM-2:15 PM
Introduction: Sales & Marketing in the Restoration Industry

We’ll start the afternoon with an introduction to our speakers, who will talk about sales and marketing in the restoration industry.

We’ll start the afternoon with an introduction to our speakers, who will talk about sales and marketing in the restoration industry.

2:00 PM-2:30 PM
Loss Documentation: Methodology and Categorization

There is more than one way to organize and categorize water damage loss forms. In this session, we will explore the different forms of and methodologies behind loss documentation.

There is more than one way to organize and categorize water damage loss forms. In this session, we will explore the different forms of and methodologies behind loss documentation.

2:00 PM-2:30 PM
How Interdepartmental Symbiosis Increases Efficiency and Profitability at Every Turn

Welcome to our first session — an open discussion on how the work and documentation of both Recon Managers and Project Managers affect other departments — and vice versa.

Welcome to our first session — an open discussion on how the work and documentation of both Recon Managers and Project Managers affect other departments — and vice versa.

2:05 PM-2:20 PM
Top Underwriting Trends: 15 in 15
Discover the top 15 trends in underwriting today -- all in 15 minutes.

Discover the top 15 trends in underwriting today — all in 15 minutes.

2:15 PM-2:45 PM
CoreLogic Protect: The Vision for our Future in the Property Insurance and Restoration Industries
Garret Gray, President, CoreLogic, Protect, will share his vision for CoreLogic Protect -- the role that the company will play in the future of the property insurance and restoration industries...

Garret Gray, President, CoreLogic, Protect, will share his vision for CoreLogic Protect — the role that the company will play in the future of the property insurance and restoration industries. He will discuss products, solutions, and CoreLogic’s next steps toward “making everything possible together.”

2:15 PM-2:45 PM
Prospecting: Getting Past the Gatekeeper

We’ll explore ways for sales professionals to reach target decision makers. Whether it’s through email or a traditional phone call, there are effective ways of “breaking past the wall” of the gatekeeper.

We’ll explore ways for sales professionals to reach target decision makers. Whether it’s through email or a traditional phone call, there are effective ways of “breaking past the wall” of the gatekeeper.

2:20 PM-2:45 PM
The Property Underwriter of the Future
What does the future look like for property underwriting? Data, analytics, and modern technology are changing the world of underwriting...

What does the future look like for property underwriting? Data, analytics, and modern technology are changing the world of underwriting by enabling greater efficiency and accuracy. This panel will discuss how the role underwriting is evolving with top carriers.

2:20 PM-2:40 PM
Up Your Game: Managing Portfolio Wildfire Risk

In this session, we will discuss the broad array of wildfire data and analytics for insurers to use for accurately assess wildfire underwriting and portfolio risk.

In this session, we will discuss the broad array of wildfire data and analytics for insurers to use for accurately assess wildfire underwriting and portfolio risk.

2:30 PM-3:00 PM
What's Trending in Managed Repair?
Discover the latest trends within managed repair networks, and the technologies that third-party administrators (TPAs) are using to streamline their practices...

Discover the latest trends within managed repair networks as well as the technologies that third-party administrators (TPAs) are using to streamline their practices. You’ll learn how these TPAs navigate today’s challenges to achieve proven success. This panel of seasoned professionals will discuss the common challenges for managed repair and engage with the audience to share their strategies for success.

2:30 PM-3:00 PM
Managing Flood Risk Beyond Catastrophe Models
Flood risk management should include catastrophe models, but join Liz Cleary from Guy Carpenter to hear about the uncertainty around model output and the importance of other risk assessment techniques.

Flood risk management should include catastrophe models, but join Liz Cleary from Guy Carpenter to hear about the uncertainty around model output and the importance of other risk assessment techniques.

2:30 PM-3:30 PM
Meet the CoreLogic Product Management Team: An Interactive Product Roadmap Discussion
The CoreLogic product team will give us a glimpse into their vision of the future of the platform...

The CoreLogic product team will walk you through their vision of the future of the CoreLogic platform. During this session, we will also want to hear your feedback — what you love about the software (and what you could live without).

2:30 PM-3:30 PM
Workshop: Financial SWOT Analysis
During this workshop, we will conduct a financial SWOT analysis -- to identify strengths, weaknesses, opportunities and threats facing your organization...

During this workshop, we will conduct a financial SWOT analysis — to identify strengths, weaknesses, opportunities and threats facing your organization. The SWOT framework is an effective tool for laying out and understanding the internal and external factors affecting your organization’s profitability and competitive advantage.

2:30 PM-3:00 PM
The Power of Data: DASH and Business Intelligence
In this presentation, product experts will demonstrate how to find and take advantage of the data generated within DASH -- CoreLogic's restoration management system...

In this presentation, product experts will demonstrate how to find and take advantage of the data generated within DASH — CoreLogic’s restoration management system. We will show you how to find Business Intelligence (BI) reports, use dashboards, and create reports containing relevant data.

2:30 PM-3:00 PM
ANSI/IICRC S500 Documentation Standards vs. Recommendations
We will conduct a close examination of the S500 documentation standards -- what the requirements are, and what the ANSI / IICRC recommends...

We will conduct a close examination of the S500 documentation standards — what the requirements are, and what the ANSI / IICRC recommends. We’ll answer the question, what does it all mean for your documentation process?

2:30 PM-3:30 PM
Planning for Profits & Customer Satisfaction During Preconstruction
Planning for profits and customer satisfaction begins long before breaking ground. In this session, we will show you how to use the DASH platform during the...

Planning for profits and customer satisfaction begins long before breaking ground. In this session, we will show you how to use the DASH platform during the precontruction phase of every job to set your company up to consistently maximize profitability, customer satisfaction, and transparency.

2:40 PM-3:00 PM
Catastrophe Models for Wildfire Mitigation: A Milliman Perspective

Nancy Watkins, Principal and Consulting Actuary at Milliman, Inc. will offer a unique client perspective about using catastrophe models to quantify mitigation benefits to homeowners and communities.

Nancy Watkins, Principal and Consulting Actuary at Milliman, Inc. will offer a unique client perspective about using catastrophe models to quantify mitigation benefits to homeowners and communities.

2:45 PM-3:10 PM
AI Enablement of Homeowner Underwriting Loss Control Workflow
Property insurance companies have increasingly been leveraging Artificial Intelligence (AI) technology, which eliminates the guesswork out of underwriting and decision-making...

Property insurance companies have increasingly been leveraging Artificial Intelligence (AI) technology, which eliminates the guesswork from underwriting and all related decision-making. Attend this session and come away with a better understanding of AI and how it facilitates the workflow for the Homeowner Underwriting Loss Control Survey.

2:45 PM-3:30 PM
Unlocking the Power of Data Accuracy
The last paradigm shift in the property restoration industry was about going paperless -- using cloud-based technology to store and analyze data...

The last paradigm shift in the property restoration industry was about going paperless — using cloud-based technology to store and analyze data. Now that data is digital, the next priority is ensuring its accuracy to inform short- and long-term business decisions. We will explore how to unlock the power of accurate data to transform and grow your business.

2:45 PM-3:30 PM
Maximizing the Sales Cycle: The 5 'Why's Methodology

In this session, we’ll go over the five ‘why’s that sellers must understand for every prospective client. This approach allows you to dig into each potential customer’s pain point to determine the root cause of each problem. With this understanding, sales representatives always have all the information to effectively sell solutions, value-added services, and nurture strong business relationships.

In this session, we’ll go over the five ‘why’s that sellers must understand for every prospective client. This approach allows you to dig into each potential customer’s pain point to determine the root cause of each problem. With this understanding, sales representatives always have all the information to effectively sell solutions, value-added services, and nurture strong business relationships.

3:00 PM-3:30 PM
Startups: Shaping the Future of Insurance

Learn about American Family Ventures and its approach to angel investing with insurance startups. Managing Director Dan Reed will discuss the company’s recent wins and how their investment decisions are shaping the future of the insurance industry through their Creative Destruction Lab.

Learn about American Family Ventures and its approach to angel investing with insurance startups. Managing Director Dan Reed will discuss the company’s recent wins and how their investment decisions are shaping the future of the insurance industry through their Creative Destruction Lab.

3:00 PM-3:30 PM
How Geospatial Data is Changing Catastrophe Response
Geospatial data has become a powerful tool for carriers as they respond to catastrophes (like the devastating Hurricane Ian that impacted millions last year)...

Geospatial data has become a powerful tool for carriers as they respond to catastrophes (for instance, the devastating Hurricane Ian that impacted millions last year). This panel will reveal the ins and outs of geospatial data and how it is transforming end-to-end claims processes for carriers and contractors across the globe.

3:00 PM-3:20 PM
Accelerate Your Recovery with Hazard HQ

Dive into our Hazard HQ Command Central for a look back at the major events of 2022 and an outlook for catastrophic event response in 2023.

Dive into our Hazard HQ Command Central for a look back at the major events of 2022 and an outlook for catastrophic event response in 2023.

3:00 PM-3:30 PM
Managing for Accountability

We will explore how leaders manage their teams to ensure accountability. We will cover four areas of focus including client service, financial performance, Processes and Systems (SOPs), and Staff Alignment and Development. We will also dive into what it takes to become a 21st century leader to position your company for growth and success.

We will explore how leaders manage their teams to ensure accountability. We will cover four areas of focus including client service, financial performance, Processes and Systems (SOPs), and Staff Alignment and Development. We will also dive into what it takes to become a 21st century leader to position your company for growth and success.

3:00 PM-3:30 PM
Data Analytics: Consistency in Analyzing and Documenting Water Loss
Completed water loss documentation is critical to the successful execution of every water loss restoration project. That's why you need an established, consistent process...

Completed water loss documentation is critical to the successful execution of every water loss restoration project. That’s why you need an established, consistent process to complete documents for every incident.

Here we will explore how contractors use drying documentation to obtain a holistic understanding of the loss to ensure success in every project.

3:10 PM-3:30 PM
Residential Underwriting Prefill Content Update and RCT
Discover the latest updates to our Valuation Solutions, including our prefill capabilities...

Discover the latest updates to our Valuation Solutions, including our prefill capabilities. Learn how these solutions help drive profitability and greater efficiency.

3:20 PM-3:30 PM
Inflation: Impacts on Event Loss Amplification

Inflation is a threat to insurers in today’s property insurance industry. Learn about its impact on post-event loss amplification and how to manage this threat.

Inflation is a threat to insurers in today’s property insurance industry. Learn about its impact on post-event loss amplification and how to manage this threat.

3:30 PM-4:00 PM
Networking Break
4:00 PM-4:30 PM
Evaluating Tech Solutions
The technology your company uses to address claims will determine your level of productivity, efficiency, and customer satisfaction...

Your claims technology will determine your level of productivity, efficiency, and customer satisfaction. In this session, learn how to properly identify and evaluate solutions that will work best for your organization.

4:00 PM-4:30 PM
C&R State of the Industry Report

Highlights and key takeaways from the most comprehensive survey in the Disaster Restoration Contractor market.

Highlights and key takeaways from the most comprehensive survey in the Disaster Restoration Contractor market.

4:00 PM-4:30 PM
Data Strategy as a Business Differentiator
Learn from McKinsey how sound data strategy can help create strong business differentiators for property insurance carriers.

Learn from McKinsey how sound data strategy can help create strong business differentiators for property insurance carriers.

4:00 PM-5:00 PM
Panel: A Look Back on the 2022 Hurricane Season

CoreLogic is joined by other industry academic and scientific experts for this lively moderated dialogue about the volatile 2022 hurricane season.

CoreLogic is joined by other industry academic and scientific experts for this lively moderated dialogue about the volatile 2022 hurricane season.

4:00 PM-4:30 PM
Meet the CoreLogic Product Team: A Look at the Full Product Suite and Future Roadmap
In this session, you will meet the core product team responsible for bringing you the entire suite of CoreLogic Protect products and solutions...

In this session, you will meet the core product team responsible for bringing you the entire suite of CoreLogic Protect products and solutions. These experts will come together to give you a sneak peek at product road maps and their collective vision for deeper, more powerful integrations.

4:00 PM-5:00 PM
Focusing on Company Culture

Company-wide communication is of paramount importance in establishing and maintaining a healthy corporate culture — during new employee onboarding (especially for remote workers), mergers and acquisitions, and other important organizational change.

In this panel, we will discuss tried and true practices for putting successful communication strategies in place. In the spirit of communication, the discussion will be followed by a Q&A.

Company-wide communication is of paramount importance in establishing and maintaining a healthy corporate culture — during new employee onboarding (especially for remote workers), mergers and acquisitions, and other important organizational change.

In this panel, we will discuss tried and true practices for putting successful communication strategies in place. In the spirit of communication, the discussion will be followed by a Q&A.

4:00 PM-4:30 PM
Roundtable Conversations: Financial SWOT Analysis in Small Group Breakouts
For this exercise, we will break out into small groups of just three to four people. Within these workshop teams, you'll discuss your SWOT analyses...

For this exercise, we will break out into small groups of just three to four people. Within these workshop teams, you’ll discuss your SWOT analyses. This collaboration will ensure that you come away with a comprehensive view of your organization. After all, some of your peers may have thought of relevant factors to their businesses that you did not. The small group setting is designed to ensure confidentiality of your information.

4:00 PM-4:30 PM
Workshop: The Value of Collaborating with with Coordinators

Every day, we work hand-in-hand with Project Managers to tackle reconstruction projects from start to finish. This workshop will give us an opportunity to collaborate with Estimator / Project Managers to ensure favorable outcomes for all stake holders.

Every day, we work hand-in-hand with Project Managers to tackle reconstruction projects from start to finish. This workshop will give us an opportunity to collaborate with Estimator / Project Managers to ensure favorable outcomes for all stake holders.

4:00 PM-4:15 PM
Maximizing the Sales Cycle: The 5 'Why's Methodology (cont'd)

In this session, we’ll go over the five ‘why’s that sellers must understand for every prospective client. This approach allows you to dig into each potential customer’s pain point to determine the root cause of each problem. With this understanding, sales representatives always have all the information to effectively sell solutions, value-added services, and nurture strong business relationships.

In this session, we’ll go over the five ‘why’s that sellers must understand for every prospective client. This approach allows you to dig into each potential customer’s pain point to determine the root cause of each problem. With this understanding, sales representatives always have all the information to effectively sell solutions, value-added services, and nurture strong business relationships.

4:00 PM-4:30 PM
Daily Data Collection: Measuring, Documenting, Analyzing
We will walk through the real world examples and scenarios that commonly occur in the drying process. We will examine potential difficulties...

We will walk through the real world examples and scenarios that commonly occur in the drying process. We will examine potential difficulties in collection of the drying data that may lead to unfavorable consequences. Understand how digital drying documentation can revolutionize how you document the process and lead to better outcomes.

4:00 PM-4:30 PM
Workshop: The Value of Collaborating with with Coordinators
Every day, we work hand-in-hand with Coordinators to tackle reconstruction projects from start to finish. This workshop will give us an opportunity...

Every day, we work hand-in-hand with Coordinators to tackle reconstruction projects from start to finish. This workshop will give us an opportunity to collaborate with Coordinators to ensure favorable outcomes for all stake holders.

4:15 PM-5:00 PM
Putting The 5 'Why's To Work: Role Play

Taking the tools that have been covered in the Client Discovery (Sales Cycle) session and putting them into application in exercises designed to practice, examine and hone the skills required to master discovery with clients.

Taking the tools that have been covered in the Client Discovery (Sales Cycle) session and putting them into application in exercises designed to practice, examine and hone the skills required to master discovery with clients.

4:30 PM-5:00 PM
The New Normal: Post-Covid Trends in Claims & Underwriting
What has been the impact of the global pandemic on claims and underwriting? Discover the top trends of these "post-Covid" times...

What has been the impact of the global pandemic on claims and underwriting? Discover the top trends of these “post-Covid” times and how they are shaping the property insurance industry and the experiences for its professionals and clients.

4:30 PM-5:00 PM
Startups: Shaping the Future of Insurance

Learn about American Family Ventures and its approach to angel investing with insurance startups. Managing Director Dan Reed will discuss the company’s recent wins and how their investment decisions are shaping the future of the insurance industry through their Creative Destruction Lab.

Learn about American Family Ventures and its approach to angel investing with insurance startups. Managing Director Dan Reed will discuss the company’s recent wins and how their investment decisions are shaping the future of the insurance industry through their Creative Destruction Lab.

4:30 PM-4:40 PM
Approaching Non-Weather Risks
Learn how non-weather water and fire risk solutions can help with portfolio profitability and smart home strategy.

Learn how non-weather water and fire risk solutions can help with portfolio profitability and smart home strategy.

4:30 PM-5:00 PM
Group Discussion: Financial SWOT Analysis
We'll host a large group discussion about financial SWOT analyses for companies in our industry as a whole. During this session, all participants will reconvene to discuss to discuss key takeaways from their small group roundtable sessions.

We’ll host a large group discussion about financial SWOT analyses for companies in our industry as a whole. During this session, all participants will reconvene to discuss to discuss key takeaways from their small group roundtable sessions.

4:30 PM-5:00 PM
Post-Workshop Discussion: Coordinators and Recon/Project Managers
An interactive review and discussion of our collaborative workshop.

An interactive review and discussion of our collaborative workshop.

4:30 PM-5:00 PM
Interpreting Findings to Determine Next Steps in the Drying Process
To conduct the proper drying procedures following water damage, contractors need an accurate interpretation of what exactly has taken place...

To conduct the proper drying procedures following water damage, contractors need an accurate interpretation of what exactly has taken place. A comprehensive understanding, including origin and cause of damage, is the only way to determine the proper steps of the drying process.

In this session, we will shed light on how to perform an adequate analysis of damage, and where to go from there.

4:30 PM-5:00 PM
Post-Workshop Discussion: Coordinators and Recon/Project Managers
An interactive review and discussion of our collaborative workshop.

An interactive review and discussion of our collaborative workshop.

4:40 PM-5:00 PM
Residential Property Reconstruction Cost Trends
Material, Labor, and Equipment costs continue to rise and fluctuate. In this session, dig deeper into construction cost data trends in the residential property market.

Material, Labor, and Equipment costs continue to rise and fluctuate. In this session, dig deeper into construction cost data trends in the residential property market.

6:00 PM-8:00 PM
Reception & Dinner
7:30 AM-8:30 AM
Breakfast
8:30 AM-9:30 AM
How Climate Change is Transforming the Industry

Climate change today is on everyone’s radar, especially in the property insurance and restoration industries. From extreme weather patterns to increasing natural disasters, the effects of climate change will continue to transform every aspect of the business.

Attend this panel discussion to learn more about how our industry is evolving and responding to climate change. Four representatives from underwriting, reinsurance, claims, and restoration will join our CoreLogic Chief Scientist to discuss their perspectives.

Climate change today is on everyone’s radar, especially in the property insurance and restoration industries. From extreme weather patterns to increasing natural disasters, the effects of climate change will continue to transform every aspect of the business.

Attend this panel discussion to learn more about how our industry is evolving and responding to climate change. Four representatives from underwriting, reinsurance, claims, and restoration will join our CoreLogic Chief Scientist to discuss their perspectives.

9:30 AM-10:30 AM
Fireside Chat with Harihar Sivanandh of Liberty Mutual Insurance

Join Garret Gray (President, CoreLogic Protect) and Harihar Sivanandh (Vice President of Property Claims Process and Practices, Liberty Mutual) for an open discussion around strategies to pursue and indicators to monitor to stay current in the industry.

Join Garret Gray (President, CoreLogic Protect) and Harihar Sivanandh (Vice President of Property Claims Process and Practices, Liberty Mutual) for an open discussion around strategies to pursue and indicators to monitor to stay current in the industry.

10:30 AM-11:00 AM
Networking Break
11:00 AM-12:00 PM
Bridging the Carrier-Contractor Communications Gap

Silos have long existed between insurance carriers and restoration contractors, often to the detriment of customer experience. In this panel discussion, learn how the right technology can bridge communication and collaboration to truly transform the customer experience and how together, everything is possible.

Silos have long existed between insurance carriers and restoration contractors, often to the detriment of customer experience. In this panel discussion, learn how the right technology can bridge communication and collaboration to truly transform the customer experience and how together, everything is possible.

12:00 PM-2:00 PM
Lunch
2:00 PM-2:30 PM
What's Next: A Forward Look at the Industry
2:00 PM-2:30 PM
Developing Policyholder Engagement
While self-service practices can empower policyholders, they also pose challenges. Attend this session for a deep dive into the challenges and successes...

While self-service practices can empower policyholders, they may pose problems. Attend this session for a deep look at the benefits and challenges of policyholder self-service solutions and what they mean for claims management and quality control. Analyze strategies to both improve policyholder engagement while also ensuring input quality and accuracy.

2:00 PM-2:20 PM
Regulatory Changes and What to Expect
California wildfires have led to historic losses in recent years, which prompted new regulations...

California wildfires have led to historic losses in recent years, which have prompted the California Department of Insurance to implement new wildfire mitigation regulations. We will show you how we are leveraging innovations in science and data analytics to enable better risk differentiation for insurers.

2:00 PM-2:20 PM
Climate Change: The Transition to the New Normal

Join CoreLogic’s Chief Scientist for a look into future risk scenarios and projected timelines relating to the ever-evolving impacts of climate change.

Join CoreLogic’s Chief Scientist for a look into future risk scenarios and projected timelines relating to the ever-evolving impacts of climate change.

2:00 PM-2:45 PM
The Trickle-Down Effect: How Leaders Create the Employee Experiences that Drive Customer Experience
It all starts with leadership. Leaders who create the working environment for employees, who then drive customer experience...

It all starts with leadership. Leaders who create the working environment for employees, who then drive customer experience.

In this session, we will discuss the tools and technology your employees need to deliver better-than-ever customer experiences. We’ll also focus on how improved CX leads directly to greater revenue.

2:00 PM-2:30 PM
Sustainable Management: Leading and Supporting Your Employees

As the General Manager of a 24/7/365 operation, you are all too familiar with the realities of resource constraints. And, whether you realize it or not, these resources include people.

Think about your team members that always go above and beyond to achieve the goals you have set for them (and beyond). It is important that these people feel appreciated and do not suffer from burn out.

Join us for a discussion on holistic and sustainable management of your company’s human capital. Learn how to manage all of your valuable employees in the way each of them need leadership — whether they are in an office with you every day or they work remotely in a different time zone.

As the General Manager of a 24/7/365 operation, you are all too familiar with the realities of resource constraints. And, whether you realize it or not, these resources include people.

Think about your team members that always go above and beyond to achieve the goals you have set for them (and beyond). It is important that these people feel appreciated and do not suffer from burn out.

Join us for a discussion on holistic and sustainable management of your company’s human capital. Learn how to manage all of your valuable employees in the way each of them need leadership — whether they are in an office with you every day or they work remotely in a different time zone.

2:00 PM-2:30 PM
Meet the CoreLogic Product Team & Product Roadmap Sneak Peek
A member of the CoreLogic Next Gear product team will provide an update on recent product improvements and provide insights on what's to come.

Meet the CoreLogic product team responsible for bringing you DASH. They’ll provide a sneak peek into the roadmap. You’ll have the unique opportunity to share your current experiences with the product and what you’d like to see in the future — directly with the creators.

2:00 PM-2:30 PM
What Are We Looking For?

In this exercise, we will practice identifying the ideal attributes and personality traits of job candidates for the coordinator position, as well as restoration roles in general.

In this exercise, we will practice identifying the ideal attributes and personality traits of job candidates for the coordinator position, as well as restoration roles in general.

2:00 PM-3:00 PM
The Power of Positive Tension in Sales
Creating a little tension for your clients is a good thing. Positive tension gives prospects and customers the push they need to face their organizational problems, and...

Creating a little tension for your clients is a good thing. Positive tension gives prospects and customers the push they need to face their organizational problems, and to understand the solutions they need. In this presentation, learn how to engage clients with positive tension during the sales process and develop meaningful and purposeful relationships.

2:00 PM-3:00 PM
Advanced Technical Topic: Interpreting and Applying Readings

In this advanced technical session, we’ll take a deep dive into how to use moisture content and psychrometric readings to make strategic decisions when conducting a drying project.

In this advanced technical session, we’ll take a deep dive into how to use moisture content and psychrometric readings to make strategic decisions when conducting a drying project.

2:00 PM-2:30 PM
Using DASH to Optimize the WIP Process

During this demonstration, we will show you how to utilize DASH features to help streamline your WIP process. We will focus on ensuring transparency, profitability, customer satisfaction, and timelines are met.

During this demonstration, we will show you how to utilize DASH features to help streamline your WIP process. We will focus on ensuring transparency, profitability, customer satisfaction, and timelines are met.

2:20 PM-2:40 PM
Wildfire: Low Risk Is NOT No Risk
In this session, we explore an actuarial view of differentiating wildfire risk with risk scores.

In this session, we explore an actuarial view of differentiating wildfire risk with risk scores.

2:20 PM-2:40 PM
Climate Change: Global Regulations and Compliance

An in-depth look at global regulation on insurance and where it’s likely to lead and a discussion on the data and analytics for compliance.

An in-depth look at global regulation on insurance and where it’s likely to lead and a discussion on the data and analytics for compliance.

2:30 PM-3:30 PM
Panel: A Look Back on the 2022 Hurricane Season

CoreLogic is joined by other industry academic and scientific experts for this lively moderated dialogue about the volatile 2022 hurricane season.

CoreLogic is joined by other industry academic and scientific experts for this lively moderated dialogue about the volatile 2022 hurricane season.

2:30 PM-3:00 PM
The New Normal: Post-Covid Trends in Claims & Underwriting
With phenomena like the Great Resignation, etc., it often seems downright impossible to establish a cohesive staff of motivated employees...

What has been the impact of the global pandemic on claims and underwriting? Discover the top trends of these “post-Covid” times and how they are shaping the property insurance industry and the experiences for its professionals and clients.

2:30 PM-3:00 PM
The Restoration Industry: A Look at How Far We've Come and What's Next
Due to several factors -- including the aging of residential and commercial properties and more intense and frequent weather phenomena -- the property restoration industry in America is growing rapidly...

Due to several factors — including the aging of residential and commercial properties and more intense and frequent weather phenomena — the property restoration industry in America is growing rapidly. Join us for this session to understand our vision of where this industry is going, and how to thrive during growth and change.

2:30 PM-3:30 PM
Tracking and Maintaining Receivables
Every day you let a receivable go past its due date, you are essentially loaning money to your customer -- interest free.

Every day you let a receivable go past its due date, you are essentially loaning money to your customer — interest free.

Join us for a discussion on how to record and manage the collection of your receivables to improve metrics like Days Sales Outstanding (DSO). We’ll also talk about how to break down silos throughout the company to establish and uphold best practices surrounding accounts receivables.

2:30 PM-3:30 PM
Onboarding, Training, and Fostering Ongoing Employee Engagement
Your job doesn't end when an employee finishes onboarding. You are also crucial in creating an environment where everyone feels like they belong...

Your job doesn’t end when an employee finishes onboarding. You are also crucial in creating an environment where everyone feels like they belong. We’ll show you how to set career paths, put systems in place for regular employee feedback, and how to set up the best programs and activities for regular team building.

2:30 PM-3:30 PM
Utilizing Your WIP Report to Manage Your Margins
WIP reports are designed to help reconstruction and project managers stay on track -- to help meet deadlines, stay in budget, and so on. Be a part of this open discussion...

WIP reports are designed to help reconstruction and project managers stay on track — to help meet deadlines, stay in budget, and so on.

Be a part of this open discussion on what you need to develop the best, most accurate WIP reports, and everything else you need to facilitate smoother, cleaner construction jobs.

2:40 PM-3:00 PM
Managing Flood Risk: Risk Rating 2.0
FEMA updated the National Flood Insurance Program's (NFIP) risk rating methodology through the implementation of a new pricing methodology called Risk Rating 2.0 in 2021.

FEMA updated the National Flood Insurance Program’s (NFIP) risk rating methodology through the implementation of a new pricing methodology called Risk Rating 2.0 in 2021. The methodology leverages industry best practices and cutting-edge technology to enable FEMA to deliver rates that are actuarily sound, equitable, easier to understand and better reflect a property’s flood risk.

2:40 PM-3:00 PM
Climate Change Reporting for Financial Institutions: US vs. International Requirements
2:45 PM-3:30 PM
Connected Leadership: Thriving in the Wake of the Great Resignation
Culture, relevance, and authenticity matter greatly in the battle for today's most effective workers. Feeling like "what I do matters"...

Culture, relevance, and authenticity matter greatly in the battle for today’s most effective workers. Feeling like “what I do matters”, having a “seat at the table,” and “knowing our leadership cares” are priorities for top talent. In this session, we will discuss how to create and demonstrate a company culture that both attracts top talent and results in employee retention.

3:00 PM-3:30 PM
What's Next: A Forward Look at the Industry
3:00 PM-3:20 PM
Managing Flood Risk Beyond Catastrophe Models
Flood risk management should include catastrophe models, but join Liz Cleary from Guy Carpenter to hear about the uncertainty around model output and the importance of other risk assessment techniques.

Flood risk management should include catastrophe models, but join Liz Cleary from Guy Carpenter to hear about the uncertainty around model output and the importance of other risk assessment techniques.

3:00 PM-3:20 PM
Climate Change: The Impact on Infrastructure
3:00 PM-3:30 PM
Leveraging Data and Technology to Manage and Grow Your Business

It’s a fact: companies that utilize technology to establish business processes and leverage data to make business decisions are wildly more efficient and profitable. And, there’s a good chance that you’re not using your digital ecosystem to its fullest potential — and that you have data at your fingertips that you just aren’t using.

Let us show you the way to find and use this data at every turn so that you always have the intelligence you need to make the best decisions for your business and your customers.

It’s a fact: companies that utilize technology to establish business processes and leverage data to make business decisions are wildly more efficient and profitable. And, there’s a good chance that you’re not using your digital ecosystem to its fullest potential — and that you have data at your fingertips that you just aren’t using.

Let us show you the way to find and use this data at every turn so that you always have the intelligence you need to make the best decisions for your business and your customers.

3:00 PM-3:30 PM
Closing Strategies: The Power of Knowing When to Stop Selling
Knowing when to "call it quits" during the sales process is just as important as the persistence it takes to close other deals...

Knowing when to “call it quits” during the sales process is just as important as the persistence it takes to close other deals.

In this session, learn how and when to step away from a prospect and recalibrate sales efforts and strategies so that you spend your time effectively — focusing on targets most likely to commit.

3:00 PM-3:30 PM
Workshop: MICA Product Overview and Feature Exploration

Unlock the power of MICA in this interactive product tour, led by the CoreLogic team of product experts. Learn how to use MICA in the field to optimize water damage restoration projects.

Unlock the power of MICA in this interactive product tour, led by the CoreLogic team of product experts. Learn how to use MICA in the field to optimize water damage restoration projects.

3:20 PM-3:30 PM
Forum for Climate Change Advisory Board

We’ll cap off the Climate Change segment with a short discussion forum. We’re looking for feedback from the industry to guide our product strategy.

We’ll cap off the Climate Change segment with a short discussion forum. We’re looking for feedback from the industry to guide our product strategy.

3:30 PM-4:00 PM
Networking Break
4:00 PM-4:30 PM
The Perfect Storm: Climate Change & Population Density
Listen to expert insights on the ongoing confluence of population density, urban sprawl, and climate change...

Listen to expert insights on the ongoing confluence of population density, urban sprawl, and climate change. You will also discover important perspectives on loss severity. Learn what measures carriers can take to mitigate exposure to these factors.

4:00 PM-5:00 PM
Focusing on Company Culture

Company-wide communication is of paramount importance in establishing and maintaining a healthy corporate culture — during new employee onboarding (especially for remote workers), mergers and acquisitions, and other important organizational change.

In this panel, we will discuss tried and true practices for putting successful communication strategies in place. In the spirit of communication, the discussion will be followed by a Q&A.

Company-wide communication is of paramount importance in establishing and maintaining a healthy corporate culture — during new employee onboarding (especially for remote workers), mergers and acquisitions, and other important organizational change.

In this panel, we will discuss tried and true practices for putting successful communication strategies in place. In the spirit of communication, the discussion will be followed by a Q&A.

4:00 PM-4:20 PM
Leveraging First Floor Height Data in Managing Flood Risk

First floor height is arguably the most important quality in underwriting flood risk. Join us to learn more about how the availability of this information leads to shorter underwriting cycles and facilitates more profitable business.

First floor height is arguably the most important quality in underwriting flood risk. Join us to learn more about how the availability of this information leads to shorter underwriting cycles and facilitates more profitable business.

4:00 PM-4:20 PM
Managing Earthquake Risk: The Impact of Retrofitting

Join Shawna Ackerman, Chief Risk and Actuarial Officer with the California Earthquake Authority, for a look at the impact retrofitting can have on portfolio earthquake risk.

Join Shawna Ackerman, Chief Risk and Actuarial Officer with the California Earthquake Authority, for a look at the impact retrofitting can have on portfolio earthquake risk.

4:00 PM-4:20 PM
C&R State of the Industry Report

Highlights and Key Takeaways from the most comprehensive survey in the Disaster Restoration Contractor market.

Highlights and Key Takeaways from the most comprehensive survey in the Disaster Restoration Contractor market.

4:00 PM-5:00 PM
Expert Panel Discussion and Open Forum

Join in a highly interactive open forum led by a panel of industry leaders.

Join in a highly interactive open forum led by a panel of industry leaders.

4:00 PM-5:00 PM
Tracking and Maintaining Job Costs
Join this group discussion to learn best practices for direct cost management. We'll talk about time keeping and management, material charges, and more.

There are so many variables to consider when it comes to job costs. Join this group discussion to learn best practices for direct cost management. We’ll talk about time keeping and management, material charges, overhead allocation, how to calculate cost of labor, and more.

4:00 PM-5:00 PM
Meet the CoreLogic Product Team & Product Roadmap Sneak Peek
Meet the CoreLogic product team responsible for bringing you DASH. They'll provide a sneak peek into the roadmap...

Meet the CoreLogic product team responsible for bringing you DASH. They’ll provide a sneak peek into the roadmap. You’ll have the unique opportunity to share your current experiences with the product and what you’d like to see in the future — directly with the creators.

4:00 PM-5:00 PM
Vertical Rockstars: Best Practices Panel
Interact with a peer-based panel of industry top performers as they answer questions about the best practices of engaging key verticals.

Interact with a peer-based panel of industry top performers as they answer questions about the best practices of engaging key verticals. Learn how they have driven growth year over year in their business.

4:00 PM-5:00 PM
Meet the Product Team & Product Roadmap Sneak Peek
The CoreLogic product team will provide participants with an exclusive sneak peek into the MICA road map...

The CoreLogic product team will provide participants with an exclusive sneak peek into the MICA road map. Participants will also have the unique opportunity to provide direct feedback to the product team driving the exciting future of MICA.

4:00 PM-5:00 PM
Meet the CoreLogic Product Team & Product Roadmap Sneak Peek
Meet the CoreLogic product team responsible for bringing you DASH. They’ll provide a sneak peek into the roadmap. You’ll have the unique opportunity to share your current experiences with the product and what you’d like to see in the future — directly with the creators.

Meet the CoreLogic product team, who will provide a sneak peek into the DASH product roadmap, elaborating on the features and updates that will impact Reconstruction and Project Managers the most.

4:20 PM-4:40 PM
Achieving Single Site CAT Risk Assessment

The pressures of speedy underwriting have made traditional CAT model usage unachievable for underwriting. Until now! Learn why in this fascinating presentation.

The pressures of speedy underwriting have made traditional CAT model usage unachievable for underwriting. Until now! Learn why in this fascinating presentation.

4:20 PM-4:40 PM
Managing Portfolio Flood Risk: Hurricane, Inland Flood & Climate Change

Learn about latest innovations in managing flood risk.

Learn about latest innovations in managing flood risk.

4:20 PM-4:30 PM
Content Review and Intro to Business Planning
4:30 PM-5:00 PM
DEI in the Insurance Industry

Explore the challenges to — and the undeniable benefits of — committing to diversity, equity, and inclusion in the corporate world of insurance.

Explore the challenges to — and the undeniable benefits of — committing to diversity, equity, and inclusion in the corporate world of insurance.

4:30 PM-5:00 PM
Closing Discussion

A facilitated Q&A forum to close the sessions.

A facilitated Q&A forum to close the sessions.

4:40 PM-5:00 PM
Accelerate your Recovery with Hazard HQ
Dive into our Hazard HQ Command Central for a look back at the major events of 2022 and an outlook for catastrophic event response in 2023.

Dive into our Hazard HQ Command Central for a look back at the major events of 2022 and an outlook for catastrophic event response in 2023.

4:40 PM-5:00 PM
Severe Convective Storm: Managing Loss Volatility

Learn about latest innovations in managing severe convective storm risk.

Learn about latest innovations in managing severe convective storm risk.

6:00 PM-8:00 PM
Reception & Dinner
9:00 AM-11:00 AM
Full Team Business Planning Session

Bringing it all together: our staff of experts and track presenters will be on hand to guide and assist you and your team as you apply what you’ve learned over the last few days to outline a formal business plan to take home.

Bringing it all together: our staff of experts and track presenters will be on hand to guide and assist you and your team as you apply what you’ve learned over the last few days to outline a formal business plan to take home.

Stay in L.A.
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Whether it is pushing innovation or expanding what’s possible in the insurance and restoration industry, we are proud to say we are surrounded by the best teams. 

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