INTRCONNECT logo

Making Everything Possible, Together

Jan 17 – Jan 20, 2023

Claims, Restoration, Underwriting & Risk unite for an event experience unlike any other in the industry. With curated sessions designed to inspire and unique networking events, we’re bringing together the brightest minds to shape a new perspective of what’s possible in insurance and restoration.

tracks

Multiple role-based tracks

guests

Special guests

network

A new level of networking

It is about coming together to

create new
paths today.

Discover innovative tools and form new relationships in the Solutions Showcase with some of the finest vendors to help run your business better. Attend keynote presentations featuring dynamic speakers. Learn from a number of panels featuring industry experts on the ever changing world of Property Insurance & Restoration and how it can impact your strategy moving forward.

create-new-paths-2
Location
J.W. Marriott L.A. Live
900 W Olympic Blvd, Los Angeles, CA 90015, United States
Time
JAN 17 – JAN 20, 2023
Starts at 6 PM on Tuesday | Ends at 11 AM Friday – Pacific Time
Attend
Choose your track.
We are curating content for every position in the industry.
Register Now
Groups
Bring the whole team.
Get the best savings when you purchase four tickets or more.
Register Group
about-divider

About

CoreLogic is hosting an industry event experience unlike any other. This re-imagined event is intended to bring together the best of CoreLogic’s Open House and Next Gear Solutions’ CONNECT conference to create a one-of-a-kind experience we are calling INTRCONNECT.

Just like the previous conferences, INTRCONNECT will unite senior property insurance executives from the nation’s top carriers, everyone in the restoration supply chain, and industry thought leaders to share knowledge and come together for inspiration, imagination, and innovation.

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Who Should Attend?

Insurance Leaders

Future Industry Leaders

Vendors and Service Providers for the P&C Insurance Industry

Restoration Contractors & Providers

INTRCONNECT is formally approved for IICRC Continuing Education Credit (CEC) hours. Any IICRC registrant in the Cleaning & Restoration, Master, or Inspection Certification categories may be awarded up to 14 CEC hours*.

*Must attend at least two days of the event to qualify

Action Packed
Agenda
We have two full days of action-packed content spanning ten tracks. Visit our agenda page to learn more.
Breakfast
How Climate Change is Transforming the Industry

Climate change today is on everyone's radar, especially in the property insurance and restoration industries. From extreme weather patterns to increasing natural disasters, the effects of climate change will continue to transform every aspect of the business.

Attend this panel discussion to learn more about how our industry is evolving and responding to climate change. Four representatives from underwriting, reinsurance, claims, and restoration will join our CoreLogic Chief Scientist to discuss their perspectives.

Climate change today is on everyone's radar, especially in the property insurance and restoration industries. From extreme weather patterns to increasing natural disasters, the effects of climate change will continue to transform every aspect of the business.

Attend this panel discussion to learn more about how our industry is evolving and responding to climate change. Four representatives from underwriting, reinsurance, claims, and restoration will join our CoreLogic Chief Scientist to discuss their perspectives.

Fireside Chat with Harihar Sivanandh of Liberty Mutual Insurance

Join Garret Gray (President, CoreLogic Protect) and Harihar Sivanandh (VP Global Retail Markets US Property Claims, Product Strategy & Advanced Analytics, Liberty Mutual) for an open discussion around strategies to pursue and indicators to monitor to stay current in the industry.

Join Garret Gray (President, CoreLogic Protect) and Harihar Sivanandh (VP Global Retail Markets US Property Claims, Product Strategy & Advanced Analytics, Liberty Mutual) for an open discussion around strategies to pursue and indicators to monitor to stay current in the industry.

Networking Break
Bridging the Carrier-Contractor Communications Gap

Silos have long existed between insurance carriers and restoration contractors, often to the detriment of customer experience. In this panel discussion, learn how the right technology can bridge communication and facilitate collaboration to truly transform the customer experience and how together, everything is possible.

Silos have long existed between insurance carriers and restoration contractors, often to the detriment of customer experience. In this panel discussion, learn how the right technology can bridge communication and facilitate collaboration to truly transform the customer experience and how together, everything is possible.

Lunch
Insurance Breakout: Claims
+ Developing Policyholder Engagement

While self-service practices can empower policyholders, they also pose challenges. Attend this session for a deep dive into the challenges and successes of policyholder self-service solutions, and what they mean for claims management and quality control. Analyze strategies to both improve policyholder engagement while also ensuring input quality and accuracy.

+ The New Normal: Navigating Post-COVID Staffing

With phenomena like the Great Resignation, etc., it often seems downright impossible to establish a cohesive staff of motivated employees. Hear how consultants and carriers from your industry have built productive, committed workforces amid today's staffing environment.

+ DEI in the Insurance Industry

Explore the challenges to — and the undeniable benefits of — committing to diversity, equity, and inclusion in the world of insurance.

+ The Perfect Storm: Climate Change & Population Density

Listen to expert insights on the ongoing confluence of population density, urban sprawl, and climate change. These presenters will also share their perspectives of the resulting impact on loss severity. Learn what measures carriers can take to mitigate exposure to these factors.

Insurance Breakout: Underwriting
+ California Wildfires: Profitable Underwriting in a Challenging Market

California wildfires have led to historic losses in recent years, which prompted new regulations. We will introduce how we are leveraging innovations in science and data analytics to enabling better risk differentiation for insurers.

+ Low Risk Doesn't Mean No Risk

In this session, we explore an actuarial view of differentiating wildfire risk with risk scores.

+ Flood Risk Precision and First Floor Height - Finding Diamonds in the Rough

First floor height is arguably the most important quality in underwriting flood risk. Join us to dive into how having this information available enables shorter underwriting cycles and a more profitable business.

+ Achieving Single Site CAT Risk Assessment

Underwriting speed pressures have made traditional cat model usage unachievable for underwriting. Until now!

+ Accelerate Your Recovery with Hazard HQ Event Response

Dive into our Hazard HQ Command Central for a look back at the major events of 2022 and an outlook for catastrophic event response in 2023.

Insurance Breakout: Catastrophe Risk/Reinsurance
+ Climate Change: The Transition to the New Normal

Join CoreLogic's Chief Scientist for a look into future risk scenarios and projected timelines relating to the ever-evolving impacts of climate change.

+ Climate Change: Global Regulations and Compliance

An indepth look at global regulation on insurance and where it's likely to lead and a discussion on the data and analytics for compliance.

+ Climate Change: The Impact on Infrastructure
+ Forum for Client Change Advisory Board

We'll cap off the Climate Change segment with a short discussion forum. We're looking for feedback from the industry to guide our product strategy.

+ Managing Earthquake Risk: The Impact of Retrofitting

Join Shawna Ackerman, Chief Risk and Actuarial Officer with the California Earthquake Authority for a look at the impact retrofitting can have on portfolio earthquake risk

+ CAT Risk Management: Flooding

Learn about latest innovations in managing flood risk.

+ CAT Risk Management: Severe Convective Storm

Learn about latest innovations in managing severe convective storm risk.

Restoration Breakout: Business Owners
+ The Trickle-Down Effect: How Leaders Create the Employee Experiences that Drive Customer Experience

It all starts with leadership. Leaders who create the working environment for employees, who then drive customer experience. In this session, we will discuss the tools and technology your employees need to deliver better-than-ever customer experiences. We'll also focus on how improved CX leads directly to greater revenue.

+ Thriving in the Wake of the Great Resignation with Connected Leadership

Culture, relevance, and authenticty matter greatly in the battle for today's most effective workers. Feeling like "what I do matters", having a "seat at the table," and "knowing our leadership cares" are priorities for top talent. In this session, we will discuss how to create and demonstrate a company culture that both attracts top talent and results in employee retention.

+ Content Review and Introduction to Business Planning
+ Closing Discussion: Guest Panel
Restoration Breakout: General Managers
+ The Restoration Industry: A Look at How Far We've Come and What's Next

Due to several factors — including the aging of residential and commercial properties and more intense and frequent weather phenomena — the property restoration industry in America is growing rapidly. Join us for this session to understand our vision of where this industry is going, and how to thrive during growth and change.

+ Sustainable Management: Leading and Supporting Your Employees

Join us for a discussion on how to get the most out of your company's most important resource: human capital. Learn how to manage all of your valuable employees in the way each of them need leadership — whether they are in an office with you every day or they work remotely in a different time zone.

+ Leveraging Data and Technology to Manage and Grow Your Business

There's a good chance that you're not using your digital ecosystem to its fullest potential — and that you have data at your fingertips that you just aren't using. Let us show you the way to find and use this data so that you always have the intelligence you need to make the best decisions for your business and customers.

+ Expert Panel Discussion and Open Forum

Join in a highly interarctive open forum led by a panel of industry leaders.

Restoration Breakout: Finance & Accounting
+ Introduction: Balance Sheets and P&L Statements

Here, we'll go over Balance Sheets and Profit & Loss (P&L) statements. We will establish an understanding of each one, as well as other glossary terms. This will set the stage for further discussions and workshopping around these concepts.

+ Workshop: Deep Dive Analysis into Balance Sheets and P&L Statements

During this workshop, you'll review your company's balance sheets and P&L statements. We'll make sure you know exactly how to read both types of reports, and how to use each one to paint a full picture of your company's financial position.

+ Roundtable: Balance Sheet and P&L Analysis in Small Group Breakouts

We will break out into small groups of just three to four people. Within these workshop teams, you'll analyze your P&L Statements and Balance Sheets. This collaborative exercise is designed so that all attendees will gain a fuller understanding of how to leverage all your company's financial data. The small group setting is designed to ensure confidentiality of your information.

+ Group Discussion: Balance Sheet and P&L Analysis

We'll host a large group discussion about Balance Sheets and P&L Statements. During this session, all participants will reconvene to discuss to discuss key takeaways from their small group roundtable sessions.

Restoration Breakout: Administration & Coordinators
+ How to Attract and Retain the Ideal Talent

In this exercise, we will practice identifying the ideal attributes and personality traits of job candidates for the coordinator position, as well as restoration roles in general.

+ Onboarding and Training: Setting the Stage for Long-Term Success

During this session, we will go over general best practices when crafting a successful onboarding plan.

+ The Culture of Belonging: Fostering Ongoing Employee Engagement

Your job doesn't end when an employee finishes onboarding. You are also crucial in creating an environment where everyone feels like they belong. We'll show you how to set career paths, put systems in place for regular employee feedback, and how to set up the best programs and activities for regular team building.

+ Meet the CoreLogic Product Team & a Product Roadmap Sneak Peek

Meet the CoreLogic product team responsible for bringing you DASH. They'll provide a sneak peek into the roadmap. You'll have the unique opportunity to share your current experiences with the product and what you'd like to see in the future — directly with the creators.

Restoration Breakout: Sales & Marketing
+ The Power of Positive Tension in Sales

It's time to move out of your comfort zone and provide leadership and accountability to your clients. Learn how to engage clients with positive tension in your sales efforts and develop meaningful and purposeful relationships.

+ Closing the Deal: How To Know When To Stop Selling

Learn how and when to fall back and recalibrate sales efforts and sales strategies so that a salesperson's time is spent being effective and focused on clients most likely to commit.

+ Vertical Rockstars: Best Practices Panel

Interact with a peer-based panel of industry top performers as they answer questions about the best practices of engaging key verticals. Learn how they have driven growth year over year in their business.

Restoration Breakout: Water Mitigation Manager/Tech
+ Interpreting and Applying Moisture Content and Psychometric Readings

In this advanced technical session, we'll take a deep dive into how to use moisture content and psychrometric readings to make strategic decisions when conducting a drying project.

+ Workshop: MICA Product Overview and Feature Exploration

Unlock the power of MICA in this interactive product tour, led by the CoreLogic team of product experts. Learn how to use MICA in the field to optimize water damage restoration projects.

+ Meet the Product Team & a Product Roadmap Sneak Peek

The CoreLogic product team will provide participants with an exclusive sneak peek into the MICA road map. Participants will also have the unique opportunity to provide direct feedback to the product team driving the exciting future of MICA.

Restoration Breakout: Reconstruction Manager/Project Manager
+ Using DASH to Optimize the WIP Process

During this demonstration, we will show you how to utilize DASH features to help streamline your WIP process. We will focus on ensuring transparency, profitability, customer satisfaction, and timelines are met.

+ Utilizing the WIP Report to Manage Your Margins

WIP reports are designed to help reconstruction and project managers stay on track -- to help meet deadlines, stay in budget, and so on. Be a part of this open discussion on what you need to develop the best, most accurate WIP reports, and everything else you need to facilitate smoother, cleaner construction jobs.

+ Using DASH to Optimize Post-Construction Process

During this demonstration, we will show you how to utilize DASH features to help finalize your construction project to ensure customer satisfaction, profitability, and timeliness.

+ What is Artificial Intelligence and What Can It Do for Reconstruction

Artificial intelligence has become a powerful tool for reconstruction projects. During this presentation, we'll show you how AI works, how it functions in CoreLogic technology, and how AI technology transforms the reconstruction process.

+ DASHing Forward: The Product Roadmap

Meet the CoreLogic product team, who will provide a sneak peek into the DASH product roadmap, elaborating on the features and updates that will impact Reconstruction and Project Managers the most.

Reception & Dinner
Breakfast
Restoration: Full Team Business Planning Session

Bringing it all together: our staff of experts and track presenters will be on hand to guide and assist you and your team as you apply what you've learned over the last few days to outline a formal business plan to take home.

Bringing it all together: our staff of experts and track presenters will be on hand to guide and assist you and your team as you apply what you've learned over the last few days to outline a formal business plan to take home.

Departure
Stay in L.A.
JW Marriott Los Angeles L.A. LIVE sets a new standard for luxury. Showcasing unbeatable placement in the heart of downtown, only steps away from the excitement of L.A. LIVE, the Convention Center, Microsoft Theatre and Crypto.com Arena, our hotel is ideally suited for both business and leisure travelers to Los Angeles.

Our Sponsors Say “Hello”

Whether it is pushing innovation or expanding what’s possible in the insurance and restoration industry, we are proud to say we are surrounded by the best teams.

Prestige Sponsors

Featured Sponsors

Collaborating Sponsors

Media Sponsors

Contributing Sponsors

AccuWeather For Business

ALE Solutions

bees360

Business Mentors

Business Networks

Canam Systems

Company Cam

DocuSketch

Eberl

Hover

Mid-America Catastrophe Services

One Claim Solution

Pixis

WeScope

Yembo